Refund Policy

Deposits paid to secure a project slot and begin discovery/design work are non-refundable once work has commenced, as they cover time, resource allocation, and planning already completed.

For projects billed in milestones, fees for completed and delivered milestones are non-refundable. If a project is cancelled before a milestone is delivered, any prepaid amount for that milestone will be refunded on a pro-rata basis for work not yet performed.

Monthly support and maintenance retainers can be cancelled at any time with 15 days' written notice. Fees already paid for the current billing cycle are non-refundable, but no further charges will apply after cancellation.

Each project includes an agreed number of revision rounds. We do not offer refunds in lieu of using included revisions — please raise concerns during the revision windows so we can address them.

Third-party costs such as Shopify subscription fees, app subscriptions, licensed assets, and domain purchases are non-refundable, as these are billed directly by the third-party provider.

To request a refund, email support@shopnirmaan.com with your project or invoice details. Eligible refund requests are reviewed and processed within 10 business days.

We evaluate refund requests outside this policy on a case-by-case basis where ShopNirmaan has failed to deliver services as agreed in the signed proposal or statement of work.